Privacy Policy (GDPR Compliant)

PacketNine Ltd. acts as the Data Controller for the personal data collected from our Clients and website visitors. We are committed to protecting your privacy in compliance with UK GDPR laws, leveraging our enterprise IT background to ensure high-level data security standards.

1. Data We Collect and Use

We collect only the data necessary to architect and manage your business infrastructure:

• Client Infrastructure Data: Name, business name, address, and contact details used for domain registration and account management.
• Managed Module Data: If you utilize integrated CRM or Service Management modules, we process data related to your business contacts and job histories solely to provide technical support and system maintenance.
• Technical Traffic Data: Non-identifiable data (IP addresses, browser type) to monitor the high-speed performance and security of our static framework.
• Cookies: Our high-speed static framework does not use tracking or advertising cookies. We only use essential technical cookies required for system security and performance.

2. Legal Basis for Processing

We process your data under the following legal bases:

• Contractual Necessity: Processing essential data to fulfill the Professional Foundation and any active Managed Upgrades.
• Legitimate Interests: Processing technical logs to maintain the “unhackable” security standards of our infrastructure.
• Legal Obligation: Retention of basic financial records as required for UK tax and accounting compliance.

3. Third-Party Data Processors

We do not sell your personal data. We only share data with essential technical partners required to run your “Business Engine.” While we are UK-based, some partners may process data globally under UK GDPR adequacy standards:

• Infrastructure Partners: Domain registrars and secure enterprise hosting providers (AWS/Cloudflare).
• Business Tool Partners: Zoho (for Email and CRM modules).
• Payment Processors: Stripe or Square for secure subscription billing.

4. Data Security and Retention

Reflecting our background in IT Deskside Support, we employ enterprise-grade security protocols.

• Hardened Delivery: We implement SPF, DKIM, and DMARC protocols to ensure your business communication is secure and verified.
• Hosting: All website data is hosted on high-performance, secure infrastructure.
• Retention: We retain data only for the duration of your active subscription. Upon cancellation, customer data from managed modules is provided to you in a standard export format before being securely purged from our systems.

5. Your GDPR Rights

You have the right to access, rectify, or erase your personal data. You also have the right to complain to the ICO (Information Commissioner’s Office) if you feel your data has been mishandled.

Contact Information

For all privacy-related requests or infrastructure queries:

Email: hello@packetnine.co.uk
Address: PacketNine Ltd, 62 Commonwealth Drive, Crawley, RH10 1AE