Privacy Policy (GDPR Compliant)

Last updated: January 18, 2026

PacketNine Ltd. acts as the Data Controller for the personal data collected from our Clients and website visitors. We are committed to protecting your privacy in compliance with UK GDPR laws, leveraging our enterprise IT background to ensure high-level data security standards.

1. Data We Collect and Use

We collect only the data necessary to architect and manage your business infrastructure:

Client Infrastructure Data: Name, business name, address, and contact details used for domain registration and account management.
Managed Upgrade Data: If you utilize the Service & Client Manager or TradeHub Finance Portal, we process data related to your customers, job histories, and financial transactions solely to provide technical support and maintenance.
Technical Traffic Data: Non-identifiable data (IP addresses, browser type) to monitor the high-speed performance and security of our static framework.

2. Legal Basis for Processing

We process your data under the following legal bases:

Contractual Necessity: Processing essential data to fulfill the Professional Foundation and any active Managed Upgrades.
Legitimate Interests: Processing technical logs to maintain the “unhackable” security standards of our infrastructure.
Legal Obligation: Retention of financial records as required by HMRC for tax and CIS compliance.

3. Third-Party Data Processors

We do not sell your personal data. We only share data with essential technical partners required to run your “Business Engine”:

Infrastructure Partners: Domain registrars and secure enterprise hosting providers.
Business Tool Partners: Zoho (for Email, CRM, and Finance modules).
Payment Processors: Stripe or Square for secure subscription billing.

4. Data Security and Retention

Reflecting our background in IT Deskside Support, we employ enterprise-grade security protocols.

Hosting: All website data is hosted on high-performance, secure infrastructure.
Retention: We retain data only for the duration of your active subscription. Upon cancellation, customer data from managed modules is provided to you in a standard export format before being securely purged from our systems.

You have the right to access, rectify, or erase your personal data. You also have the right to complain to the ICO (Information Commissioner’s Office) if you feel your data has been mishandled.

Contact Information

For all privacy-related requests or infrastructure queries: