Terms and Conditions of Service

Last updated: January 25, 2026

These Terms and Conditions (“Terms”) govern your access to and use of the managed business infrastructure and digital services provided by PacketNine Ltd. (“PacketNine,” “we,” “us,” or “our”). By securing the Professional Foundation or any Managed Upgrade, you agree to be bound by these Terms.

1. SERVICE PROVISION & SCOPE

1.1 Managed Infrastructure: PacketNine provides a managed Professional Foundation consisting of Website Infrastructure, Domain Management, and Enterprise Email services.

1.2 Modular Architecture: Clients may scale their infrastructure by selecting “Managed Upgrades.” Each upgrade is integrated into the Client’s existing Foundation.

1.3 Client Obligations: The Client is responsible for providing all necessary business information and ensuring its accuracy for HMRC compliance.

1.4 AI-Assisted Content: PacketNine utilizes AI to assist in drafting business copy. The Client holds final responsibility for the accuracy of all technical details, trade prices, and service descriptions once approved.

1.5 Content Standards: We reserve the right to refuse to host or to remove any content that we deem, in our sole discretion, to be illegal, offensive, or in breach of third-party intellectual property rights.

1.6 Technical Support: Standard support is included for all active subscriptions to ensure the stability of the Foundation and integrated upgrades.

2. PAYMENT AND BILLING

2.1 Subscription Model: Services operate on a rolling monthly subscription. Your total monthly fee is the sum of the Professional Foundation plus any active Managed Upgrades.

2.2 Setup & Integration Fees: A non-refundable fee is required to commence the Professional Foundation. Managed Upgrades carry additional one-time Integration Fees to cover technical architecture.

2.3 Business-to-Business (B2B) Status: These Terms apply to a business-to-business contract. As such, statutory consumer cooling-off periods do not apply. All setup and integration fees are non-refundable once technical provisioning has commenced.

2.4 Billing Cycle: Fees are billed monthly in advance via automated payment. Services will be suspended if an account remains overdue for more than 7 days.

3. CONTRACT TERM AND TERMINATION

3.1 Minimum Initial Term: All new Foundations require a minimum initial term of three (3) months to ensure system stability and indexing.

3.2 Rolling Contract: Following the initial term, the contract converts to a month-to-month subscription.

3.3 Cancellation: Notice of cancellation must be provided in writing at least 30 days prior to the next billing date.

4. DOMAIN, DATA & INTELLECTUAL PROPERTY

4.1 Domain Ownership: The Client remains the legal owner of the domain name; PacketNine acts as the technical administrator.

4.2 Domain Release: A release fee of £25 applies to transfer a domain away from PacketNine.

4.3 Proprietary Infrastructure: PacketNine retains all rights to the underlying “Business Engine” code and custom Zoho configurations. These are not transferable to third-party hosts.

4.4 Service Limits & Third Parties: The Professional Foundation includes a 50GB mailbox limit. Use of Zoho, Google, or Stripe is also subject to those providers’ respective Terms of Service.

4.5 Data Protection: Both parties agree to comply with all applicable requirements of the UK Data Protection Legislation (UK GDPR). Upon cancellation, PacketNine will provide a standard CSV/Excel export of the Client’s customer data.

5. LIABILITY & COMPLIANCE

5.1 Finance Tools: While TradeHub Finance is HMRC-recognized, the Client remains responsible for the accuracy of their own tax filings and CIS returns.

5.2 Limitation of Liability: PacketNine’s total liability is limited to the fees paid by the Client in the three (3) months preceding any claim.

5.3 Indemnity & Force Majeure: PacketNine shall not be liable for any delay or failure to perform resulting from a Force Majeure event or outages of third-party infrastructure providers.

5.4 No Indirect Losses: PacketNine is not liable for any loss of profit, loss of business, or any indirect or consequential loss arising from system downtime.

Contact Information

For questions regarding these Terms, please contact: Email: info@packetnine.co.uk
Address: PacketNine Ltd, 62 Commonwealth Drive, Crawley, RH10 1AE